19 million Poles already use online bank accounts


Online banking is one of the few sectors of the economy that has benefited from the SARS-CoV-2 coronavirus pandemic. This is confirmed by the latest data published in the Netbank report prepared by the Polish Bank Association.

According to the Polish Bank Association, online banking is already used by over 19 million Poles. This means that the rate of active use of online banking during the year improved from 45 to 50 percent. and is the highest in report history. An increase in the number of active users was recorded both for individual clients and entrepreneurs.

The number and total value of transactions also increased significantly compared to the previous year. When it comes to the number of non-cash transactions, we can talk about 100% compared to the first quarter of 2019. growth. On the other hand, there was a decrease in the scale of non-cash transactions in the Elixir system.

A pandemic is conducive to growth

The lockdown period, during which the majority of Poles isolate themselves in their homes, certainly favored the growth of online transactions. It is worth adding here that the total number of individual clients who can use online banking has been stable for several quarters at 37.3 million.

At the end of 2019, the number of active customers, i.e. those who log in to their bank’s website at least once a month, was 18.28 million. At the end of March 2020, it was already close to 19 million. So it’s very easy to count that for the first quarter of this year. the number of active individual customers increased by 3.56 percent, which translates into approx. 650 thousand new online banking users. And this in turn translates into 50 percent. all users who actively use online banking, which is an absolute record in our country.

More and more customers also use mobile banking, i.e. dedicated banking applications for phones and tablets. The ZBP report shows that in the first quarter of 2020 12.38 million people used this type of solutions, i.e. by 300,000. more than in the previous quarter. ZBP emphasizes that this increase was recorded among mobile only customers, i.e. those who do not log in to their bank at all via a web browser from a desktop computer or laptop. At the end of 2019, this group had 5.8 million people. In March 2020, 6.1 million people already use this method of servicing their bank account.

Representatives of the Polish Bank Association emphasize that internet banking owes such a large increase to the COVID-19 epidemic in part. The impact of coronavirus will not be only positive, however:

– Data on the first quarter in online, mobile and non-cash transactions do not yet show us the full effect of the COVID-19 pandemic, although they already signal changes in specific areas. We expect a significant increase in the use of banking services through remote channels and we systematically collect data that will allow us to reliably depict these phenomena. Some banks signal changes in the scope of active use of internet banking that is at the height of the current consequences of the pandemic for our economy, and thus primarily the second quarter of this year, but we will be able to talk about the full scale of the phenomenon based on complete data in only 3 months – Włodzimierz concludes Kiciński, vice president of the Polish Bank Association.

19 million Poles already use online bank accounts